STUDIO ETIQUETTTE


Keep this in mind to make the most of your practice:

  • We have a strict no late-entry policy.

  • Arrive 10 minutes before class starts, you will not be allowed to enter class if you are not here 5 minutes prior to class start time.

  • Please be on your mat at the start time of class.

  • Please no electronics in the studio room. This includes phones and cameras. If you choose to wear a smart watch, please make sure the display is turned off as to not disturb other clients during class.

  • Yoga mats and towels are available to rent so you can travel light.

  • Our studios only accept credit/debit cards, we do not accept cash payments.

  • Reserve your spot for class online or via phone.

  • Please note we allow for 3 days advanced reservation.

  • No shows will be charged a late cancel fee of $10 or will be docked one session from pass.

  • Come well hydrated and eat a light, healthy meal 2-3 hours prior to your practice

  • Please remove your shoes in the designated area when you enter the center. Classes are practiced barefoot.

  • Wear comfortable clothes that do not restrict your movement or your freedom to breathe.

  • Be sure to advise your teacher before class if you are new (first 10 classes), have an injury/medical condition or are pregnant.

  • Please keep your voices low in the lounge or hallways as classes may be in session.

  • Please do not use perfume, cologne, or scent sprays in the studios.

  • Leave all personal belongings at home, or in the change rooms at the center.

  • Do not practice when sick.

LATE POLICY:

  • We do not allow late entry to any classes for safety reasons.

  • NO exceptions will be made.

NO-SHOW & CANCELLATION POLICY:

Please note, if you have not checked-in 5 minutes prior to class start time, your spot will be given to a fellow yogi on the waitlist.

CANCELLATIONS

Single Class, Class Packages and Unlimited Memberships:

  • You must cancel your class 1.5 hours or more prior to class start time in order to unreserve your spot and return it to your account.

  • Once your spot is cancelled, the class will be returned to your account for use at a future date.

  • Please text or call us (780) 329-3927 if you can’t make it to class on time to avoid any penalties.

  • All late-cancel fees will automatically be charged to your credit card on file.

NO-SHOWS

Single Class and Class Packages

  • If you do not show up to class and do not cancel, your class will still be deducted from your account.

Unlimited Memberships:

  • If you do not show up to class and do not cancel, you will be charged $10 to your credit card on file.

  • All no-show fees will automatically be charged to your credit card on file.

Workshops & Registered Classes: You must cancel 48 hours or more in advance to receive a refund or credit for another workshop. If you late-cancel less than 24 hours before class starts, your workshop credit will still be deducted from your account.

RETURN & REFUND POLICY:

  • We do NOT offer refunds on any Single passes, Class Passes, Sale items or Unlimited Memberships.

  • We do NOT offer extensions on any Single passes, Class Passes, Sale items or Unlimited Memberships.

MEMBERSHIPS:

  • Contracts are billed on a monthly recurring basis.

  • Contracts have a 4-month minimum commitment.

  • To cancel your membership, click here.

STUDENT & TEACHER DISCOUNTS:

  • Students and yoga teachers with valid ID can receive 15% off Class Packages.

  • Discount is NOT eligible for Intro Passes or Sale Passes.

  • Discount is only redeemable in-studio, not online.

LOST & FOUND:

  • Yogalife is NOT responsible for any lost or stolen items in the studio or yoga room.

  • Please email the studio directly for any items you may have left behind.